Terms & Conditions

TERMS AND CONDITIONS

The following terms and conditions will apply to products supplied through www. Saiivve.com.

YOUR RIGHTS

None of the information below affects your statutory rights. We are an independent UK based company and all contracts for the sale of goods entered into by saiivve.com on the website will be subject to the laws of England and Wales( Northern Ireland).

By placing an order via our website saiivve.com , you are offering to purchase a product agreeing upon and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order placed.

When you purchase products from us, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Delivery takes usually between 3-45working days ( exclude Saturday, Sunday)

The cost of delivery is as stated in your order.

When acknowledgement of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and when full payment has been received or other alternative arrangements has been made with your Bank’s acceptance, a contract deemed to have been made between us. Thereafter we will send you a “confirmation of order”. We have included this term to protect us in the case that an error has occured in pricing, or inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

DELIVERY

The cost of delivery is as stated on your order.

We can usually arrange delivery between 9.00am and 5.00pm Monday to Friday.

But the times may vary according to availability and any guarantees or representations made as to delivery times are subject to any setbacks resulting from postal delays or force majeure for which we will not be responsible.  

When the courier arrives for delivery, if you are unavailable to accept delivery of your order, then you can request that our courier leaves it in a safe place or with a neighbour by communicating with the courier directly. However, we regret that we cannot accept responsibility for subsequent damage or loss that may occur, once the order has been left at the different address other than the address stated on your order.

If at first attempt the courier fails to deliver the order, then the courier will leave a card at your address and you will have to make arrangements to receive the order from the courier. The courier will try to deliver the order once more,  and  you may be subject to further charges, or your order may be returned to us automatically. You will receive communication from the courier

RETURNS & REFUNDS

If you are not entirely satisfied with your purchase, we’re here to help.

If you want to discuss a return with an advisor, please contact us at info@saiivve.com

We will NOT accept returns if;

  • The item has been found visibly used or worn.
  • The item is marked or dirty in any way.
  • The item has been damaged in return transit due to

        Insufficient protection.     

  • The item is over the 14 day returns period

Items that are returned after the 14 day period will be returned to you unless exceptional circumstances apply. Please note that if you are returning your item(s) for a refund you must inform us within 14 days.

14 day section

Please read the user manual thoroughly to ensure correct operation of the product.

On return in the event that extra payment is required for an exchange, a member of the returns team will give you a call to take payment. 

YOUR RIGHTS

Your rights to return goods are protected under the Consumer Rights Act 2015 which can be found at – http://www.legislation.gov.uk/ukpga/2015/15/contents

AVAILABILITY

Unfortunately, from time to time items may become unavailable, we will do our best to minimise this occurrence however if it should happen then we will contact you to suggest an appropriate alternative.

PRICE & PAYMENT

All prices are quoted in pounds sterling. Our prices include value-added tax, and duty unless otherwise specified. Any delivery charges are additional. We accept payment by Access, Mastercard, Visa, Visa Electron and Paypal.

SECURITY

We utilise secure servers and secure socket layer technology for the transfer of credit card details. We will continue to implement the latest technology as it becomes available to guarantee our customers peace of mind and safe shopping. There are also security measures in place to protect our customer database and access to it is restricted within the company.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

PRIVACY POLICY

We can appreciate the annoyance of unsolicited mail through your mailbox, so under no circumstances we will pass on any of our valued client’s details without their permission to any third parties. All information is processed in accordance with legal requirements.

INTELLECTUAL PROPERTY RIGHTS

All copyright, database rights, trademarks and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of saiivve.com. Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of saiivve.com for purposes other than private viewing of information or for ordering purposes, is strictly prohibited.

CUSTOMER SERVICES

All complaints are taken very seriously and we make it a priority to deal with them promptly and efficiently.

Complaints and feedback can be emailed to – info@saiivve.com

 

If you have a query regarding an order please email to – info@saiivve.com

 

General enquiries can be sent to – info@saiivve.com

 

DISCLAIMER AND LIMITATION OF LIABILITY

Saiivve.com has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, Saiivve.com takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. Saiivve.com shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence  since there is age limits to use scooters publicly. Use of scooters in public spaces is governed by law. Customers are advised to abide by these laws and ride with care at all times. Customers are advised to ascertain the extent of lawful use of scooters in their area, as legal guidance of where to ride varies from region to region and from country to country.  Saiivve.com accepts no responsibility whatsoever for any loss, damage or death caused by any unlawful or reckless scooter riding of its customers.

All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. Saiivve.com makes no representation or will not be held liable for any action placed upon the website by individuals from other locations.

Saiivve.com assumes no responsibility whatsoever for any links to other sites in the Internet or other third party websites from it’s website. Once you start these links you will leave this website and Saiivve.com will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.

Saiivve.com also prohibits all persons from providing hypertext or other links to the website, (other than to our home page) from their website or from a third party’s website without our prior written consent.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so we request that the user review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If material changes are made to this policy, we will notify you here about these updates, so that you are also made aware of these changes. You will also be made aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our company is acquired or merged with another company, your information may be shared with the new owners so that we may continue to sell products to you.

 

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